Terms and Conditions
We take customer satisfaction very seriously. If you are not satisfied with the services that we provide, simply let us know in writing within 30 days and we will respond. If you have questions, please contact us.
Privacy Policy
What information do we collect?
We collect information from you when you fill out a form or request a free estimate.
When contacting us through our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number along with your property information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide may be used to send you information and updates pertaining to your requests or service, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, just email us at info@bioshock.us and put “unsubscribe” in the subject line. We will remove you from emails and reminders unrelated to your order.
Your phone number is used in texting to respond to your request for a quote, answer your questions, follow-up on your quote and to schedule your service. Your phone number is not used to send group texts or spam messages.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information.
After a payment transaction, your private information (credit cards, social security numbers, financials, etc.) is not stored on our servers nor does it even enter our system. It is input directly into our credit card processing vendor, Leaders Merchant Services – a leader in protecting your information and processing credit card transactions.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to keep track of advertisements and how people find our site.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on April 9, 2024
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.bioshock.us
4000 Legato Road Suite 1100
Fairfax, VA 22033
info@bioshock.us
703-763-7702